Frequently asked questions
Can't find your answer? Reach us on the contact page
Do employees need to install an app?
No. Employees add the Aim HR Expert LINE Official Account as a friend and use the chat menu to clock in, request leave, see overtime and payslips. Everything opens inside the LINE app.
Can employees use their personal LINE account?
Yes. They use the LINE account they already have, with no new sign-up. The system only uses their userId, name and profile picture to identify them and never reads their chat messages.
What if an employee has no GPS or has location turned off?
The check-in screen asks them to enable location and offers a retry button. If the site requires QR scanning, a printed QR or the on-screen QR at the clock-in point still works as the main gate, and an administrator can correct clock-in times from the attendance overview when needed.
Where is payroll data kept, and who can see it?
In a Google Sheet in your company's Drive. Inside the system, only roles with permission to view reports or manage payroll can see it; regular employees see only their own payslips. Aim HR Expert keeps no copy of payroll on its servers.
Do I lose my data if I cancel?
No. The Google Sheet has been your file from the start, so after cancelling you can still open, download or keep using it. Account data in our system is deleted on request; see the data security page for details.
How many branches and companies are supported?
Unlimited branches on every plan, each with its own coordinates, radius and QR. Managing several companies from one account is available on Growth plans and above.
Is tax calculated under current Thai law, and how is it updated?
It uses the progressive personal income tax rates, social security and fund rules under current Thai law. When the law changes, our team updates the system for every customer at once with nothing to do on your side. You should still review the figures before filing.
How do I pay, and can I get a tax invoice?
Pay by credit or debit card or PromptPay QR through Stripe, monthly, quarterly or yearly. Receipts are emailed automatically. For a tax invoice in your company's name, send your details to contact@aimexpensys.com
Is there help with setup?
Yes. Book a walkthrough and our team will help configure shifts, branches and roles via LINE OA @aimhrexpert or email contact@aimexpensys.com, at no extra cost.
How is this different from other HR systems?
Two things. Employees use LINE, which they already know, with no new app to install or learn. And all data lives in your company's own Google Sheet rather than a vendor's database, so there is no lock-in and you can inspect it at any time.